Zoomhoot hopes you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
We will not charge any returning fee! You will be refunded 100% of the cost of the goods (excluding the shipment fee).
Items that can be returned/refunded or exchanged within 30 days follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. We will not charge anything returning fee, however, you will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket in below form within 30 days of the order being received.
Note: Items that can be returned/refunded within 30 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition. No perfume, unwashed, unworn, unused, and unaltered.
3. All return requests must be authorized by our customer service team before shipping to our returned address.
We cannot accept returns under the following conditions:
1. Washed, worn, used, tag-removed, or misused items.
2. Items under the following categories are non-returnable for customer's reason*
*Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, etc
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
1. Wrong address/no consignee
2. Invalid contact information/ no answer to the delivery calls & emails
3. Customer refuses to accept package/pay tax fee/ complete customs clearance
4. Didn't collect package by the deadline
Return address & refunds
Return address: You will need to send your returning products to our warehouse in Ontario, Canada as instructed by customer service manager. Please always submit a “Return or Exchange” Ticket in below form to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. The original shipping fee or insurance are non-refundable.
If you want to return the product, please confirm that you've received your package. Then contact us as customer service manager instructions with supportive proof (photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
We are also not liable for any aftersales issues that have been mishandled without any prior approval from Zoomhoot. We also require justifications for every claim, such as photo-taking, video proof, etc.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation: