Bigger isn’t always better, especially when it comes to AI models. They are larger, more capable, and more resource-intensive, utilizing bigger models to deliver enhanced reasoning, summarization, and even code generation capabilities. The size and scalability of gen AI models have their limits.
Larger models are designed to work best with open-ended problems, which are, by nature, often countered in chats. However, when an AI-powered product, such as a CRM system, is using AI models, the problem that the product is solving is actually very much fixed and highly structured. It has deviated substantially from the original chat format, which would require AI models to define the problem and come up with the steps to a solution themselves.
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